The latest YouTrack update brings you Helpdesk projects. YouTrack Helpdesk allows you to support your external customers or maintain a service desk for internal users. It streamlines the experience for your support agents and enables working with tickets from an unlimited number of reporters – your customers.

To send requests, your customers can now use email or a customizable form that can be a part of any web page or portal. Your team members save the time and effort of switching between contexts, as the support tickets are easily managed alongside other projects in your organization.

Other news with YouTrack 2023.1:

Knowledge base improved with tags and a more powerful search. That makes it perfect not only for your internal documentation, but also for keeping an external knowledge base for your customers.

Zendesk integration allows syncing tickets in Zendesk to YouTrack, and vice versa.

Miro boards and Google Drive video support. You can now embed and work with the content without leaving your task or article in YouTrack, and more.

Check out all the updates, or get YouTrack with Helpdesk projects for free.

If you use YouTrack Cloud, your YouTrack will be upgraded automatically in accordance with our Maintenance Calendar. If you have an active Server subscription, you can download YouTrack 2023.1 today. 

If you don’t have an active subscription, please use the free version to give the latest YouTrack features a try! For information about pricing and upgrade options, please visit our Buy page.

If you have any questions about your subscription, feel free to contact our sales team. If you need any technical assistance with YouTrack, please contact our support team – we’re always happy to help!